Definición:
Slack is a collaboration and business communication platform that has become an essential tool for many modern organizations. Designed to facilitate smooth communication and effective collaboration, Slack allows teams to create groups and channels dedicated to different topics or projects, optimizing organization and workflow.
This tool is useful for both internal office communication and telecommuting, as it allows teams to stay connected regardless of their geographic location. In addition to instant messaging, Slack offers the ability to conduct private conversations, share links, attachments and more, making it an indispensable resource in digital marketing and other industries.
How is Slack organized?
Slack is organized primarily through a system of channels, which are virtual spaces dedicated to specific conversations within a team. This approach allows organizations to structure their communication efficiently and effectively. Channels can be created according to the specific needs of the organization, such as projects, departments, work teams, specific topics, or even for common interests among employees.
- Public channels: These channels are open to all members of the organization who are part of the Slack workspace. They are ideal for sharing information that is relevant to a broad group of people, such as company announcements, project updates, or discussions on general topics. Transparency in public channels fosters a culture of open communication and can help keep all team members informed and aligned on common goals.
- Private channels: Unlike public channels, private channels are restricted to a select group of members. They are useful for discussions that require confidentiality or are relevant only to a specific team. This may include sensitive project planning, human resources discussions, or any other conversation that must be kept within a closed group. Private channels ensure that sensitive information is shared only with the right people.
- Direct messages: In addition to channels, Slack enables one-to-one communication through direct messages. This functionality is useful for quick or private conversations between colleagues, without the need to create a channel for each interaction.
- Threads: Within channels, users can start threads to discuss specific topics without interrupting the main flow of conversation. This helps keep discussions organized and makes it easier to follow up on particular topics.
- Categories and tags: Organizations can also use categories or tags within Slack to group related channels together, making navigation easier and helping users quickly find relevant channels.
What services does Slack offer?
Slack has undoubtedly become one of the most popular tools when it comes to internal company communication. It offers a package of services of the most interesting, as well as various integrated tools:
- Chat Channels:It is the main tool of Slack and the most used. It offers us internal channels of written communication between the company’s employees, similar to the way Whatsapp works but with a greater focus on the company. It has a built-in search engine to quickly locate any message or file sent. We have statuses, workgroups, notifications… We can also quickly exchange all kinds of files and documents.
- Video calls: known as Slack Calls, this is a service very similar to Skype in which we can make both voice calls and video calls, in private or in work groups.
- Applications: one of the great attractions of Slack is undoubtedly the possibility of adding numerous applications through a directory in which we will find some as well known as Google Calendar, Google Drive, Gmail, Dr Whoo, Chatlio, Obie… They are fully integrated into Slack and multiply the possibilities and functionalities of this software package.
Slack Packages
Depending on your organization’s needs, there are several pricing packages for Slack that offer more or less functionality. These are:
- Free: A free version that provides the most basic functionalities, ideal for small teams or for those who are just starting to explore Slack’s capabilities.
- Standard: Aimed at small businesses, this package offers additional features such as unlimited message storage and unlimited applications, as well as group video calls.
- Plus: Designed for medium and large enterprises, this plan includes advanced solutions such as user provisioning and SAML-based single sign-on, enhancing security and user management.
- Enterprise Grid: Designed for large corporations, it offers unlimited workspace and advanced data loss protection measures, ensuring that communications and information are always secure.